Pivip Privacy Policy – Your Data Is Completely Safe With Us

Pivip believes your personal data belongs to you. We use it solely to improve your experience — never for commercial gain or to sell to third parties.

We have written this privacy policy in clear, simple language with Bangladesh users in mind, so you know exactly how your data is being used. Pivip complies with international data protection standards (GDPR).

Privacy is more than a legal obligation for us — it is the foundation of the trust we build with our users. At Pivip, every transaction and every data point is protected with the highest level of security.

Pivip collects your information in several ways. Below is a breakdown of what data is collected and under what circumstances:

We never collect your social media passwords, full bank account details, or any personal information that isn't necessary.

Pivip uses your data only for specific, defined purposes. We never use your information for unrelated or excessive purposes.

• To create, verify, and manage your account.
• To securely process deposit and withdrawal transactions.
• To prevent fraud, money laundering, and account hacking.
• To send you information about bonuses, offers, and promotions (with your consent).
• To provide customer support and resolve issues.
• To analyze gaming behavior and ensure responsible gaming.
• To improve platform security and service quality.
• To meet legal obligations and maintain compliance with regulatory authorities.

Pivip stores your data on secure servers. All data is protected with AES-256 encryption and backed up regularly. Our servers are hosted in ISO 27001-certified data centers.

How long your data is retained depends on the purpose for which it was collected:

• Active account data: retained for as long as the account remains active.
• Closed account data: 5 years (as required by law).
• Transaction data: 7 years (in accordance with financial regulatory requirements).
• Customer service communications: 3 years.
• Cookies & browsing data: up to 12 months.

Once the retention period expires, your data is securely deleted or anonymized.

Pivip does not generally share your personal data with third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Only the necessary information is shared with mobile banking services such as Mobile Pay, Nagad, and Rocket to process transactions.
• KYC Verification Services: Data may be shared with licensed partners for identity verification purposes.
• Legal Authorities: Data may be disclosed upon request by a court or regulatory authority under Bangladeshi or international law.
• Anti-Fraud Network: Anonymized data may be shared with industry-standard anti-fraud networks to help prevent fraudulent activity.

Pivip uses cookies on its website. Cookies are small text files stored on your device that help enhance your browsing experience.

• Essential Cookies: Required for login sessions and security. The site cannot function properly without these.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To identify which sections of the site are used most (anonymized data).
• Marketing Cookies: Activated only with your consent.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain site features.

As a Pivip user, you have several important rights regarding your personal data. We respect these rights and act promptly upon request.

• Right to Know: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data unless we are required to retain it by law.
• Right to Restrict Processing: You can request that your data not be used for specific purposes.
• Right to Data Portability: You may request a copy of your data in a readable format.
• Right to Object: You can object to your data being used for marketing or profiling.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise these rights support@pivip.bizSend us an email. We'll take action within 30 days.

Pivip uses industry-leading technology and processes to protect your data. Our security team monitors systems around the clock, 24 hours a day.

• TLS 1.3 encryption applied to all connections.
• AES-256 encryption for databases.
• Two-factor authentication (2FA) available.
• Regular security audits and penetration testing.
• Automatic alerts and account lock triggered on suspicious login attempts.
• Strict data access control policies apply to all staff.
• In the event of a data breach, you will be notified within 72 hours.

Pivip is strictly for individuals aged 18 and above. We do not knowingly collect or store data from minors.

If a parent or legal guardian believes their child has created a Pivip account, please contact us immediately. We will suspend the account and delete all collected data.

• Age verification is mandatory at registration.
• Age verification documents may be requested for accounts under suspicion.
• Parents are advised to use parental control software to protect minors from accessing gaming content.

Pivip may update this Privacy Policy from time to time. You will be notified of any significant changes via email or platform notification before they take effect.

If you continue using the service after an updated policy is published, you will be considered to have accepted the new terms.

• Privacy-related contact: support@pivip.biz
• Live Chat Support: 8:00 AM – 12:00 AM (daily)
• For general inquiries: FAQ Page View.
• To view our Terms & Conditions: Terms & Conditions Read.